and project management roles.
About Us
Richard
Richard S is an IT/Management Professional whose focus is enhancing the performance of a company’s processes, products and services by eliminating waste and developing more efficient business systems. His core skills include relationship management, communication and influencing, alongside strategic awareness and execution.
A member of the Institute of Management Consulting, Richard carries a Prince2 foundation certificate and is able to communicate in Spanish and English. Some notable achievements in Richard’s career history include:
- As Project Manager at Bravura Solutions Ltd, moving 180 servers from one data server to another and managing the implementation of a new Active Directory infrastructure.
- Whilst at Bravura Solutions Ltd, monitoring the financial aspects of each project and work request to ensure the expenditure of labour and materials was controlled in the plan.
- Working as Technical Project Manager with Xafinity (EDS), project managed the implementation of a new Active Directory environment and the migration of a number of Novell 4.11 FAP servers and oversaw the rollout of approximately 1,000 new desktops to Xafinity HQ and remote offices.
- At NHS Shared Business Services, as Senior IT Consultant, project managed the installation and testing of relevant software for financial migration for 14 NHS organisations.
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Contact! Executives Online Contact Centre Report
Written by highly skilled contact centre managers, the articles in this report explore fundamental issues such as managing staff, customer marketing and the growing role that contact centres are playing in helping companies deliver service and grow profits.
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