Most clients and recruiters will require candidates to carry a certain level of professional indemnity insurance. This protects your business against compensation sought by a client if they believe you have made mistakes or been negligent in the execution of your work for them.
Do your homework and find a reputable broker or company who can provide you with the cover that you need for a sensible premium. You should be able to cover yourself comprehensively for less than A$1,500 for a calendar year if you do your research correctly.
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Written by highly skilled contact centre managers, the articles in this report explore fundamental issues such as managing staff, customer marketing and the growing role that contact centres are playing in helping companies deliver service and grow profits.