Executives Online has produced the Now Management Report using our research with senior managers and directors of 100 UK businesses, carried out in the Spring of 2004.
It explores the recent emergence of a new style of management over the past few years, one that is quick, responsive, flexible and ultimately geared to delivering short-term goals – and which we have dubbed “Now Management”.
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Written by highly skilled contact centre managers, the articles in this report explore fundamental issues such as managing staff, customer marketing and the growing role that contact centres are playing in helping companies deliver service and grow profits.